Upgrade, downgrade and cancel

How to change your plan, what happens to usage when you do, and where to find invoices and billing details.

Plans are managed in the admin app. Payments are processed through Stripe Checkout, so card details are handled by Stripe and not stored in Hubbo.

Upgrade

Open the Plans page in the admin app (app.hubbo.io/user/plans).
Choose monthly or yearly billing, then pick Standard or Premium.
Complete the payment in Stripe Checkout.
You return to Hubbo with the new plan active. Your page-view counter starts from zero.

Billing details and invoices

The Bills page shows your current plan, payment method, billing details (including a tax ID, if applicable) and the list of invoices.

Downgrade or cancel

You can cancel your subscription from the admin app. When a subscription ends your user returns to the Free plan.

Usage is capped, not reset

A downgrade or cancellation does not give you a fresh allowance. If your page views or NPS responses are above the Free limits they are capped at those limits, so widgets may pause until the allowance resets.

Remember that the Free plan includes 1 account and 1 team member, so review your accounts and team before you downgrade.

What a successful payment changes

A paid invoice resets page-view usage for the period.
Limits for accounts, team members, NPS responses and AI analysis change immediately to the new plan.
Your content is never deleted because of a plan change.

Problems with a payment

If a checkout does not complete or the plan does not change, wait a minute and refresh. If it still looks wrong, email support@hubbo.io with the email address you used and the approximate time of the payment.