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Resources / Help / Account
Working with multiple accounts
Create several projects, switch between them and understand what each account keeps separate.
One Hubbo user can have several accounts. Typically one account belongs to one website or product. Accounts are isolated from each other.
How many accounts can I have?
| Plan | Accounts |
|---|---|
| Free | 1 |
| Standard | 3 |
| Premium | 10 |
What each account has
- Its own embed key and URL (origin).
- Its own notifications, NPS, surveys, roadmaps, status page, Messages and Analytics.
- Its own team members and roles.
- Its own page-view and NPS response counters.
- Its own appearance defaults (per product) and saved audiences.
Creating and switching
- Use the account switcher at the top of the sidebar.
- Choose to add a new account, enter a project name and its URL, and confirm.
- Copy the new key from Settings → Get Embed and install it on that website.
Accounts that you were invited to also appear in the switcher, with the role you were given.
Editing and deleting
Under Settings → General you can change the name, the URL and the description of the active account. Further down you can delete this account.
Deleting is permanent
Deleting an account removes everything in it: notifications and reactions, Messages, NPS settings and responses, surveys and responses, roadmaps, the status page with its incidents and subscribers, saved audiences, analytics and team memberships. The embed script for that key stops working. Export or copy anything you need first.
If you delete your last account, the sidebar is disabled and the page shows a Create a new project form in the page content instead of a blocking dialog. Your profile and billing stay available from the user menu.
Multiple domains, one account?
An account has a single origin. The browser only allows credentialed requests from that origin. If you serve one product on several domains, contact support@hubbo.io to discuss your setup.